Introduction

 

Thank you for shopping at E2C WHOLESALE AND RETAIL E-COMMERCE. We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our Refund and Returns Policy to understand your options.

Returns

Eligibility for Returns: You may return items within [7] days from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

Non-Returnable Items: Certain items are non-returnable, including but not limited to:

     

      • Custom or personalized products

      • Clearance or sale items

      • Products that have been opened or used

    Return Process: To initiate a return, please contact our customer service team at [your email address] with your order number and details about the item(s) you wish to return. We will provide you with instructions on how to proceed.

     

    Return Shipping Costs

     

    Responsibility for Shipping Costs: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

    Return Address: Please send your return to the following address: E2C WHOLESALE AND RETAIL E-COMMERCE
    Address: [Your Return Address]
    City, State, ZIP Code: [Etobicoke-Ontario, M8Z1S4]
    Country: [Canada]

     

    Refunds

     

    Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within [X] days of receiving the returned item.

    Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

    Partial Refunds: In certain cases, partial refunds may be granted for items that are not returned in their original condition, are damaged, or are missing parts not due to our error.

     

    Exchanges

     

    Eligibility for Exchanges: If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.

     

    Damaged or Defective Items

     

    Reporting Issues: If you receive a damaged or defective item, please contact our customer service team immediately at [your email address] with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate