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Delivery Information
Delivery Information
Shipping Overview
Thank you for shopping with E2C WHOLESALE AND RETAIL E-COMMERCE. We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policies to understand how we handle your orders and what you can expect
Shipping Methods and Costs
Shipping Methods: We offer various shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping methods and associated costs will be displayed at checkout.
Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. You will see the shipping cost before you finalize your purchase.
Processing Time
Order Processing: Orders are typically processed within [X] business days after payment has been confirmed. Please note that processing times may vary during peak seasons or due to high order volumes.
Order Confirmation: Once your order has been processed, you will receive an order confirmation email with tracking information for your shipment.
Delivery Times
Estimated Delivery Times: Delivery times vary based on the shipping method chosen and your delivery address. Estimated delivery times are as follows:
- Standard Shipping: [15] to [20] business days
- Express Shipping: [5] business days
Delays: While we strive to meet these delivery estimates, please note that delivery times may be affected by factors such as weather conditions, carrier delays, and customs processing. We are not responsible for delays caused by these factors.
Shipping Restrictions
Delivery Areas: We currently ship to addresses within [Country/Region]. We do not ship to P.O. Boxes or APO/FPO addresses at this time.
International Shipping: We do not offer international shipping at this time. Please check back later for updates on international delivery options.
Tracking Your Order
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Tracking Your Order: To track your order, visit the carrier's website and enter the provided tracking number, or use the tracking link included in your shipping confirmation email.
Missing or Lost Shipments
Missing Shipments: If you have not received your order within the estimated delivery time, please contact our customer service team at [your email address] with your order number. We will assist you in resolving the issue.
Lost Shipments: In the rare event that your shipment is confirmed as lost by the carrier, we will work with you to provide a replacement or issue a refund, depending on the circumstances.
Shipping Address Changes
Address Changes: If you need to change the shipping address for your order, please contact us immediately at [your email address]. Address changes can only be made before the order has been shipped.
Refund and Returns Policy
Refund and Returns Policy
Introduction
Thank you for shopping at E2C WHOLESALE AND RETAIL E-COMMERCE. We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our Refund and Returns Policy to understand your options.
Returns
Eligibility for Returns: You may return items within [X] days from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Custom or personalized products
- Clearance or sale items
- Products that have been opened or used
Return Process: To initiate a return, please contact our customer service team at [your email address] with your order number and details about the item(s) you wish to return. We will provide you with instructions on how to proceed.
Return Shipping Costs
Responsibility for Shipping Costs: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Return Address: Please send your return to the following address: E2C WHOLESALE AND RETAIL E-COMMERCE
Address: [Your Return Address]
City, State, ZIP Code: [Your City, State, ZIP Code]
Country: [Your Country]
Refunds
Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within [X] days of receiving the returned item.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Partial Refunds: In certain cases, partial refunds may be granted for items that are not returned in their original condition, are damaged, or are missing parts not due to our error.
Exchanges
Eligibility for Exchanges: If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.
Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, please contact our customer service team immediately at [your email address] with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate
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Description
- Can be easily applied to all surfaces which its rough construction is completed.
- Eliminates the paint and insulation costs.
- Can be conveniently used indoors and outdoors (except peel and stick). It is certainly not affected by external factors such as rain, sun, heat etc.
- It gives a feeling like a real stone when touched.
- It eliminates problems such as regional loss and joint gaps which occur in natural stone applications.
- It can be applied to the structures such as vault, arch thanks to its flexible structure, and the fireplaces and columns can be covered with it.
- Thanks to its flexible structure, it can be applied to areas such as vaults, arches, fireplaces and columns can be covered.
- Can be easily cut and drilled.
- Decorative materials can be hung on the coated surface.
- It can be applied as portable for decoration design in the store windows and exhibition stands.
- It makes no harm to the places it mounted on except the screw holes.
- Eliminates construction dirt such as cement, plaster, sand etc.
- It can be resized after removal and applied to another place thanks to its easy disassembly feature.
- It doesn’t require building and construction permits.
- It is more practical, lightweight, durable and useful than natural stone applications.
- MATERIAL: Manufactured from acrylic based resin
- TEXTURE: It gives an identical stone appearance with its look and texture.
- WEIGHT/THICKNESS: It has a 4-6 kg/m2 average weight and a 1-2 cm thickness
- SIZE: The product size is usually 125 × 300 cm, however, it can vary a few centimeters depending on the model.
- UV resistance: It is absolutely not affected by ultraviolet rays.
- IMPACT RESISTANCE: It is highly resistant against impacts thanks to its shock absorption feature.
- WATER AND MOISTURE RESISTANCE: It is not affected by water and moisture. It can be easily used in places such as kitchens and bathrooms.
- HEAT RESISTANCE: Not flammable. It can be used in the places where get intense sunlight or heat exposure.
- SIZING: It can be easily cut via scissors. Not flammable. It can be used in the places where get intense sunlight or heat exposure.
- APPLICATION: It can be easily applied to all surfaces which its rough construction is completed with screws and dowels.
- CLEANING / MAINTENANCE: It is washable and wipeable. It does not require extra care.
- FLEXIBILITY: Oval and moving forms can be given thanks to its flexible structure.
Additional information
| Weight | 5 kg |
|---|---|
| Dimensions | 291 × 134 × 1 cm |
| Colours Of Giunture | Ala, Caldo, Claro, Cream, Ecru, Elemento, Fumo, Marrone, Scuro, White |
| Type Of Installation | Caulking, Peel&Stick |
