FAQ
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Frequently Asked Questions
We offer a premium range of wall panels that are meticulously crafted to bring elegance and sophistication to any interior space. Our collection includes various designs, from classic to contemporary, all produced by our esteemed Turkish manufacturer.
Mainly manufactured from polyester, fiberglass and stone dust.
Our wall panels are produced in Turkey by a leading manufacturer known for their exceptional craftsmanship and high-quality materials. We then distribute these exclusive designs in Canada and Dubai.
You can place an order directly through our website. Simply browse our collection, select the products you wish to purchase, and follow the checkout process. For assistance with your order, please contact our customer service team.
We accept a variety of payment methods, including major credit and debit cards, as well as other secure online payment options. All transactions are processed through a secure payment gateway.
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. You will see the shipping cost during the checkout process before you finalize your purchas
- Standard Shipping: Typically [X] to [Y] business days
- Expedited Shipping: Typically [X] to [Y] business days
- Express Shipping: Typically [X] business days
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
You can return items within [X] days of delivery, provided they are unused and in their original packaging. Some items may be non-returnable, including custom or personalized products. Please refer to our Return and Refund Policy for more details.
To initiate a return or exchange, please contact our customer service team at support@wallegance.com. Provide your order number and details about the item(s) you wish to return or exchange. We will guide you through the process.
If you receive a damaged or defective item, please contact us immediately at support@wallegance.com with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.
Currently, we only offer shipping within Canada and Dubai. We do not ship internationally at this time, but we are working on expanding our delivery options.
If you need to change your shipping address, please contact us as soon as possible at support@wallegance.com. Address changes can only be made before your order has been shipped.
For any inquiries or assistance, you can reach our customer service team at:
Email: [your email address]
Phone: [your phone number]
Address: [your physical address]
We are here to help and will respond to your queries as promptly as possible.
For more details about our wall panels and designs, please visit our Product Page on our website or contact our customer service team for personalized assistance.
TECHNICAL DETAIL | STANDARD | UNIT |
Tensile strength | ISO 527 | MP3 |
Elastic modulus – tensile | ISO 527 | MPa |
Tensile elongation | ISO 527 | MPa |
Bending strength | ISO 178 | MPa |
Elastic modulus – bending | ISO 178 | MPa |
Bending elongation | ISO 178 | % |
Izod impact strength | ISO 180 | kj/m2 |
Lol-limit oxygen index | ISO 4586 | % |
Barkol | ASTM D-2583 Co |